FAQ - Ordering, payment and delivery

  • How can I order Doctor Mi! products?

  • Is there a minimum order value for orders in Doctor Mi! online shop?

  • Can I also order by phone or email?

  • How can I check my order status?

  • Which payment methods are available?

  • How will my order be shipped?

  • Where can I have my order delivered to?

  • Are deliveries abroad possible too?

  • What are the shipping costs and delivery times?



FAQ - Vouchers and gift cards



  • How do I get a discount code?

  • How can I buy a gift card?



FAQ - Login & registration



  • How can I register for the Doctor Mi! online shop?

  • What are the advantages of registering in the online shop?

  • What do I when I forgot my password?



FAQ - Doctor Mi! medical skincare



  • What makes Doctor Mi! Products so unique?

  • How do I know which products are right for me?

  • Are Doctor Mi! Products safe to use during pregnancy?

  • Are Doctor Mi! hypoallergenic products?

  • Do Doctor Mi! products contain fragrances?

  • Do Doctor Mi! products contain fragrances?

  • Does Doctor Mi! carry out animal testing?

  • Are the Doctor Mi! Products comedogenic?

  • Do Doctor Mi! contain an SPF?

  • Where can I get a list of the contained ingredients in Doctor Mi! products?

  • How long is the shelf life of the products?



FAQ on individual products



For questions about individual products take a look at the product that interests you; the most frequently asked questions are also answered for each product.



FAQ - Friends refer friends



You can find our FAQs on referring friends here.



FAQ - Product subscription



You can find our FAQs on our product subscription here.





You didn't find what you were looking for?





Our customer service will be happy to help you!

Write us
Send us an email at support@doctormi.de with your question. We will then get back to you as soon as possible.

Call us
+49 (0) 89 90148188
Mon - Fri from 9 a.m. to 6 p.m.


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