Cancellation policy & sample cancellation form

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day

To exercise the right to cancel, you must inform us (Doctor Mi! GmbH, Widenmayerstraße 31, 80538 München, Deutschland, support@doctormi.de, Phone: +49 89 21 02 88 88 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us) and with our handling fee, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or SCA Logistik & Fulfillment GmbH (Benzstr. 4, 85084 Reichertshofen, Deutschland), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You can use the following options:

Returns with a return label:

You can request a return by sending an email to office@doctormi.de. After the request has been checked, you will receive a confirmation email with your return label to print out and stick on the parcel. The cost of the return, including handling fee, is €12 per parcel for orders/returns from Germany, Austria and Switzerland, and €20 for international orders/returns, and will be deducted directly from the amount to be refunded to you before the refund is made.

Please note that even parcels sent to us without our return label may not be accepted and we may have to charge you with the costs incurred (at least € 12,- handling fee, at least € 20,- for international returns) or this amount will be deducted directly from the amount to be refunded to you.

The right to cancel does not exist for the following contracts:

• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Vouchers are excluded from exchange.
• Small sizes (travel sizes) and sample sizes are excluded from return.
• Reduced products cannot be exchanged.
• No exchange is possible after the product has been opened and for discounted products.